FACILITY AND MANPOWER SERVICES

General

Housekeeping and provision of specialized manpower are one of our core business areas. Our head facility services and his team of supervisors have vast experience in handling challenging assignments like hospitals, office complexes, shopping areas, government buildings, educational institutions, showrooms and the like. Our senior management has had experience in handling facility services as part of a multinational company as also experience in training the facilities staff in India as well as Overseas.

Services

We believe in ‘Total Quality Management’ and look forward to challenging assignments. The services offered by us are:

Housekeeping

This includes all kinds of premises like shop floors, malls, showrooms, institutes, workshops, bus depots, office complexes, restrooms, open spaces and public areas, etc.  Apart from routine cleaning, we undertake specialized jobs like floor buffing, glass cleaning, facade cleaning, graffiti removal, railway stations, rail coaches, carpet shampooing and pantry services.

Provision of Drivers & Chauffeurs

The Group has vast experience in transport operations. We provide well-trained and competent drivers / chauffeurs to our clients to meet the individual needs, corporate needs as well as provisions for mass deployment of drivers. We have facilities for professional testing and training of drivers to international standards, both for light and heavy vehicle. We also undertake valet parking for hotels and at special events.

Corporate Services

We undertake services for provision and management of specialized manpower like secretarial staff, receptionists, computer operators, telephone operators, office assistants, supervisors, CCTV operators, Lift Operators, carpenters, electricians, plumbers, boiler operators and the likes.

Maintenance Services

We undertake maintenance services to include engineering services, preventive maintenance, air-conditioning, plumbing, electrical services, carpentry and masonry work and maintenance of lawns and gardens.

Our Core Competencies

  • Excellence in Quality.
  • Reliability.
  • Specialization.
  • Training Standards.
  • Supervision.
  • Professional Cleaning Operations, both in wet and dry cleaning segments.
  • Customized solutions to clients housekeeping requirements.

Equipment

Equipment to be used is decided in consultation with the clients so as to ensure cost-effectiveness. In keeping with the user’s needs, unnecessary cluttering of the premises with avoidable equipment is advocated. Periodic use of specialized equipment, as under, is recommended, as and when required:

  • High-Pressure Cleaners.
  • Sweeping Machines.
  • Manual, walk behind & ride-on auto scrubbers.
  • Vacuum Cleaners.
  • Carpet Sprays extraction.
  • Steam Cleaners.
  • Trolleys for Dry Mopping System, Wet Mopping System, Speed Mopping System, Scrubbers and Squeezers.
  • Glass Cleaning Equipment.
  • Toilet Seat Cleaners.
  • Car Washing Systems.

Quality

We work to our client’s best interests, providing pollution free and eco-friendly environment. We believe in promoting quality and fighting “sick build syndrome”. Continuous improvement, technology up gradation and complete client satisfaction are centric to our services.

Customer Satisfaction

We care for our valued customers and are committed to their complete satisfaction. We take pains to:

  • Understand their requirements and remain in constant touch.
  • Obtain feedback to measure satisfaction levels after service delivery.
  • Benchmarking solutions.
  • Continuous improvement of our processes.
  • Ensure conducive work place environment for employees.

We believe….

  • That the customer deserves the best services at all times.
  • In offering long-term solutions to the customers’ requirements.
  • In exceeding the customers’ expectations.
  • Instant response to customers calls on any issue.
  • In tailor making the customers’ needs while applying solutions.

Training

Availability of trained and willing manpower for housekeeping services in the fast-expanding businesses, both in the manufacturing and services sectors is the real challenge to the housekeeping vocation. Therefore, the aspect of training and motivation of housekeeping personnel gains utmost importance, particularly when the clients are highly demanding in keeping the premises to world-class standards of maintenance. The aspects of training covered in pre-deployment and on-job training are as under:

  • Role of housekeeping staff.
  • Identifying housekeeping responsibilities.
  • Duties of Supervisor.
  • Qualities of housekeeping staff.
  • Housekeeping & Maintenance.
  •  Room cleaning & dusting procedures.
  • Handling of various machines.
  • Vacuum cleaning.
  • Sweeping and mopping of hard floors.
  • Cleaning of toilets.
  • Cleaning of public areas, lobbies, front desk & elevators.
  • Cleaning of dining areas, furniture &equipments.
  • Cleaning of offices.
  • Cleaning of storerooms.
  • Care & maintenance of carpets and upholstery.
  • Procedure for shampooing and removal of spots and stains.
  • Cleaning agents and their usages.
  • Floor polishing.
  • Pest and odor control

General Training Aspects

  • Training in Fire Fighting.
  • Training on First Aid.
  • Dealing with people.
  • Discipline & Welfare.
  • Emergency Procedures.
  • Safety and Security at workplace.
  • Evacuation Drills and Procedures.

Standard Operating Procedures (SOPs)

Once an assignment is allocated to us, we design standard operating procedures for each major activity. This ensures that the jobs are undertaken and completed as per certain laid down sequence. The SOPs are designed in consultation with the client so as to ensure the least amount of interference at the workplace as well as the safety of personnel.